General Conditions

Additional Information

Departure times and places for each tour are indicated on the website.

Confirmation will be received within 48 hours of booking, subject to availability. 

Conditions

About WonderTour

WonderTour is a brand of SuisseUp Sagl. 

Payment and Booking

Payment is required in advance. However, it can be made on arrival in cash for group tours. The accepted payment methods are bank or postal transfer and PayPal.

Payment details

Account holder: SuisseUp Sagl

Bank: Banca Raiffeisen Malcantonese

IBAN: CH40 8080 8006 3398 8359 1

BIC/SWIFT: RAIFCH22XXX

Cancellation Policy

Cancellations are accepted up to 24 hours before the tour. You can cancel your booking for a full refund up to one day before your scheduled trip.

When the payment is made in advance by bank transfer, post office or via PayPal, the refund is made after the booking has been canceled.

For last-minute cancellations that do not respect the 24 hours deadline, only 50% of the amount paid will be refunded.

Minimum participation

The minimum number of participants for the group excursions is 4 people. 

Bad weather

In case of bad weather, the cancellation of the trip will be communicated within 24 hours. 

The refund is immediate.

Child seat

WonderTour can provide child seats. Please be sure to add this request during the booking and you will receive a confirmation of the request. 

Animals

For security reasons animals are not allowed.

Thefts

WonderTour declines all responsibilities for thefts or items forgotten on a boat or car. We do not take responsibility for thefts during the tours.

Complaints

In the unlikely event that you should experience any problems, please report the matter immediately to a representative of WonderTour who will make every effort to resolve the problem.

Accidents and injuries

WonderTour declines all responsibility for accidents, injuries and inconveniences that may occur during the tours. We highly recommend that you purchase a comprehensive travel insurance policy before departure. WonderTour does not offer travel insurance.